We respect the privacy of everyone who visits this website. As a result we would like to inform you regarding the way we would use your personal data.
The Protection of Personal Information Act, No 4 of 2013 promotes the protection of personal information by public and private bodies.
The Protection of Personal Information (POPIA) Act has been signed into law by the President on 19 November 2013 and published in the Government Gazette Notice 37067 on 26 November 2013. Once the Act is made effective, companies will be given a year’s grace period to comply with the Act, unless this grace period is extended as allowed by the Act.
The President has signed a proclamation declaring some parts of the Protection of Personal Information Act No 4 of 2013 effective from 11 April 2014 (74Kb PDF)
The sections that became effective deals with the appointment of the Information Regulator.
The National Assembly approved the appointment of members to the Information Regulator on 7 September 2016.
The Regulator will be responsible for education, monitor and enforce compliance, handle complaints, perform research and facilitate cross-border cooperation.
Adv Pansy Tlakula was appointed as the Information Regulator with effect from 1 December 2016. Adv Lebogang Stroom, and Johannes Weapond were appointed as full-time members and Prof Tana Pistorius and Sizwe Snail were appointed as part-time members. They will serve a term of office of five years.
Your personal data is controlled ultimately by RSI, a company registered in South Africa with registered number 2006/016043/07.
Whose Head Office is located at 46 Eden Park Dr, Mkondeni, Pietermaritzburg, 3201 South Africa.
Our website is not aimed at children under 13 years old and we will not collect, use, provide or process in any other form any personal information of children under the age of 13 deliberately.
We therefore also ask you, if you are under 13 years old, please do not send us your personal information (for example, your name, address and email address). If you are under 13 years old and you nevertheless wish to ask a question or use this website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
One of the purposes of our website is to inform you of who we are and what we do. We collect and use personal information (including name, address, telephone number and email) to better provide you with the required services, or information. We would therefore use your personal information in order to:
- respond to queries or requests submitted by you
- process orders or applications submitted by you
- administer or otherwise carry out our obligations in relation to any agreement you have with us
- anticipate and resolve problems with any goods or services supplied to you
- create products or services that may meet your needs.
To optimise our services we may wish to use your personal data for direct marketing. As we respect your privacy we will only use your personal data for this purpose when you are aware thereof and if required we will request your consent prior to using your personal data for direct marketing.
Additionally, if at any time you wish us to stop using your information for any or all of the above purposes, please contact us as set out below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
In addition, the collected personal data will (occasionally) be transferred to selected third parties, which may be located outside of the Economic European Area (“EEA”) as part of the services offered to you through our site. By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA or one of our service providers is located in a country outside of the EEA.
These third parties will not use your personal information for any other purposes than what we have agreed with them. Shell requests those third parties to implement adequate levels of protection in order to safeguard your personal information.
We respect your personal information and therefore, we will take steps to ensure that your privacy rights continue to be protected if we transfer your information outside of the EEA in this way. In addition, if you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Please be assured that we will not use your information for any of the purposes if you have indicated that you do not wish us to use your information in this way when submitting the information or at a later stage.
We may automatically collect non-personal information about you such as the type of internet browsers you use or the website from which you linked to our website. We may also aggregate details which you have submitted to the site (for example, your age and the town where you live). You cannot be identified from this information and it is only used to assist us in providing an effective service on this web site. We may from time to time supply third parties with this non-personal or aggregated data for uses in connection with this website.
We are interested in your views, and we value feedback from our customers and visitors, we therefore have set up Social Media platforms, email and AI enhanced Chatbots. We may collect the personal information that you disclose.
We aim to keep our information about you as accurate as possible. If you would like to review, change or delete the details you have supplied us with, please contact us as set out below.
We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.
We use the term “cookies” to refer to cookies and other similar technologies covered by the RSA/EU Directive on privacy in electronic communications.
- What is a cookie?
Cookies are small data files that your browser places on your computer or device. Cookies help your browser navigate a website and the cookies themselves cannot collect any information stored on your computer or your files.
When a server uses a web browser to read cookies they can help a website deliver a more user-friendly service. To protect your privacy, your browser only gives a website access to the cookies it has already sent to you.
Cookies remember the type of browser you use and which additional browser software you have installed. They also remember your preferences, such as language and region, which remain as your default settings when you revisit the website. Cookies also allow you to rate pages and fill in comment forms.
- How are third party cookies used?
- How do I reject and delete cookies?